I checked with Connect for Health Colorado today regarding a client that started the disenrollment process on Dec 16. Here is what I learned:
- The disenrollment was transmitted to the carrier on Dec 19
- As of today, it is pending acknowledgement from the carrier
The process was started 52 days ago, or to be gracious 49 days ago if we go with the date that Connect for Health transmitted the disenrollment. What does Connect for Health say?
Oh, it takes 21 days for the date to be transmitted and the carrier to acknowledge and it can take another 7 days for the carrier to process the disenrollment.
What bothers me the most is they make the above statement as if the status quo is OK and to expect more is beyond their comprehension.
YOU CAN NOT MAKE THIS STUFF UP. This level of mediocrity is unacceptable. The most politically correct statement I can make is that “amateur hour is alive and well over at Connect for Health.”
Vast quantities of data are successfully transmitted and received that are intricately involved in our we live our daily lives WITHOUT INCIDENT. It’s so common place that we don’t even think about it. Ordering a book on Amazon, downloading a book/file/graphic, bank transactions… all of these occur on a daily basis such that we don’t give them a second thought.
But Connect for Health Colorado can’t successfully transmit data, OR of course, the carriers can’t receive the data. STILL, they are in this together so I call dibs on it being Connect for Health Colorado’s problem. This was a big issue in 2014 and for it to remain a big issue for 2015 is totally unacceptable.
Amateur Hour at Connect for Health Colorado. What a disappointment.