Customers who signed up for coverage are calling the companies with questions and finding they aren’t in their systems. And insurers have been testing the site, submitting John Doe records and not seeing them come out the other end, an industry official said.
“There’s no part of us that thinks all of this will be fixed in three days from now,” the industry official said, referring to the administration’s self-imposed Saturday deadline to make the site work for a “vast majority” of users.
Another insurance industry insider was more blunt, saying: “It’s still all jacked up.”
Robert Zirkelbach, a spokesman for the insurance trade group America’s Health Insurance Plans, was more circumspect.
“There is still a lot of work to be done to make sure that enrollments can be done and processed accurately,” he said.
If the problems aren’t fixed, insurers fear a worst-case scenario where consumers sign up for insurance through the website and think they’re enrolled, only to find out at the doctor’s office that they don’t have any coverage.