The problem described is a Federal Marketplace Issue, I can absolutely assure you it is a Connect for Health Colorado issue as well. My clients and I have encountered numerous issues with Special Enrollment Periods, particularly those that allow the applicant to apply between the 16th and 31st of the month with coverage scheduled to start on the 1st of the next month.
As November 15 – the deadline for enrollment – approached, I had not received a bill from the insurance company. I called The Marketplace, and they said I had to wait until I got a bill from the insurance company. I called the insurance company, and they said they had not received my enrollment information from the Marketplace. I called The Marketplace, and they said that yes, the insurance company could not enroll me or bill me or accept a payment until they received the information, but they had sent it. They would send it again.
I have head this story so many times, most of the time with a strong implication that it is the insurance company that is at fault.
Read the whole thing…. it makes me wanna puke.
To continue, since we are presently in open enrollment this is not a huge issue. I expect this problem to rear it’s ugly head again simply because everyone has to work as a team to fix an issue like this. I’m going to let you in on a little secret:
They are NOT working as a team!
Let me ask a simple questions:
What is transmitting and receiving data so hard?
The whole computer industry operates on accurately transmitting and receiving data. Examples that quickly come to mind:
- Read and Write to devices such as:
- Hard drives
- USB sticks
- Data transmission
- RS 232 serial ports (what the heck are those!)
- USB interfaces (communication with all your USB devices)
- Wireless internet (think 3G and 4G)
- Wired internet
And these incompetent idiots can’t transmit enrollment information in an accurate and timely manner!?
You can’t make this stuff up.